Privacy Policy

1. Who We Are

This Privacy Policy applies to Hercules Artificial Grass Installation ("we," "us," or "our"), an artificial turf installer based at 1039 Main St, Hercules, CA 94547. We operate the website at herculesartificialgrass.com and provide artificial grass installation and related services throughout the East Bay.

If you have questions about this policy, contact us at quotes@herculesartificialgrass.com or by calling (341) 201-0589.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact form, request an estimate, or contact us by phone or email, you may provide your name, phone number, email address, home address or service location, and details about your project. We use this information only to respond to your inquiry and provide the services you request.

Information Collected Automatically

When you visit our website, we may automatically collect information such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URL. This is collected through standard web analytics tools (such as Google Analytics) and helps us understand how visitors use our site so we can improve it.

3. Cookies

Our website may use cookies - small text files stored on your device - to help the site function properly and to analyze traffic patterns. Analytics cookies help us understand which pages are most useful to visitors. You can disable cookies in your browser settings, though some parts of the site may not function as intended if you do.

4. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and inquiries
• Schedule and coordinate service appointments
• Communicate updates about your project
• Improve our website and understand how visitors use it
• Comply with applicable legal obligations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

• Service providers: We may share information with trusted third-party tools we use to operate our website or manage communications (for example, our contact form provider or email platform). These providers are bound by confidentiality obligations and may only use your data to provide services to us.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If our business is acquired or merged, your information may be transferred as part of that transaction.

6. Data Retention

We retain contact and project information for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations. If you would like us to delete your information, contact us using the details below and we will respond within a reasonable time.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To make a request, contact us at quotes@herculesartificialgrass.com. We will respond within 45 days.

8. Third-Party Links

Our website may contain links to third-party websites such as industry resources or local government pages. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit through a link on our website.

9. Security

We take reasonable measures to protect the information we collect from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us About Privacy

If you have questions, concerns, or requests related to your personal information, please contact us: